Contact Form



Contact Form

Please use this form when first contacting us. If you have any problems with the form, you can email us at su.ask@keele.ac.uk.

Name*

 

Student number* If you are not a student, put N/A

 

Pronouns (e.g. she/her, he/they, they/them)

 

Email address* Please use your Keele address when possible, as this will decrease the risk of your message going to our Junk folder. Check carefully to make sure you've put the correct address: standard Keele student emails end with '@students.keele.ac.uk'.

 

Subject line​* This will show in our email subject line, to help us identify your case.

 

Please type your message in the box below*

 

Is there an urgent deadline we should know about?​

 

If your enquiry is a general question for another SU department (such as event tickets or societies) and contains no personal information, we may pass it to that team to assist you faster. Please tell us if you would not like us to do this.*

 

How did you hear about ASK?*

Tick this box if you would like to request an appointment. We will review your case and if we feel it’s the best way to help, we will send you a link to book a slot.

 

Attachments

Please attach any relevant documents here. For example, if you've been invited to an academic misconduct meeting, then you should have been sent paperwork including an official letter and a Turnitin report.

You can attach multiple files by holding down the Ctrl key while you click on each file.

 

consent //

 

How We Use Your Information

  • We'll make a record of your contact and the advice given on our secure, confidential case recording system. We do this to ensure we are giving accurate and appropriate advice and so that we can offer ongoing support with your case.
  • We may use the information you provide for statistical purposes to help with campaigns. The statistical data and reports we produce never identify you, unless you explicitly request this.
  • Occasionally, external assessors may review a small sample of cases to check our quality. Assessors must follow strict confidentiality rules.
  • After you've used our service, we'll email you to ask for your feedback. 

ASK will keep your information for 6 years following your last contact with us, unless you ask us to destroy your records earlier than this. Or unless we are obliged to keep the file for longer to meet specific legislation. You can request to see the information we hold on you at any time. Your request will be processed within 30 calendar days.

 

Confidentiality

ASK is a confidential service. We will not share your information or tell anyone that you’ve contacted us without your permission, except in rare and exceptional circumstances:

  • If you tell us about a significant risk of harm to yourself or others, we may need to inform University or emergency services.
  • If we are required to share information to protect children or vulnerable adults at risk.
  • If required by law, for example where there is a court order for a criminal matter.

For full details, please read our Confidentiality Policy.

 

 I consent to ASK storing and processing my information as outlined above and agree to the Confidentiality Policy.*