Landlords and letting agents are restricted in the fees they can charge you. For all tenancies created on or after 1 June 2019 you can only be charged for the following:
- Late payment of rent - any late payment charges must be included in your tenancy agreement and can only be charged once you're 14 days late. You cannot be charged interest of more than 3% APR above the Bank of England's base rate.
- Reasonable costs for replacing lost keys and fobs.
- Ending your tenancy early, to cover any loss incurred by the landlord and agent.
- Changing a tenancy term or passing it to someone else - you can be charged up to £50 but the landlord could charge more if they could prove it had cost them more.
- Renewing the tenancy for a further term if your original tenancy was created before 1 June 2019 and the tenancy agreement says you must pay a renewal fee.
You cannot be charged for administration, reference checking, or credit and immigration checks.
The Tenancy Deposit Scheme has created this useful table that shows what they can and can't charge.
You can read more on the Government's website. You can also visit Shelter online and watch their video!
If you need to make a complaint about a letting agency, you should first start with its own complaints procedure. If this does not work, you can go to whichever of the government run complaint schemes they belong to:
If a letting agency does not belong to one of these schemes they are breaking the law. You should report them to your local council, which can fine agencies up to £5,000 each if they don't join a scheme.