Advice & Support at Keele SU (ASK)

If something is happening in your personal life that means you're struggling with an assignment, you can submit an Exceptional Circumstances claim to ask for an extension or ask for a further assessment attempt. Make sure you submit a claim for an extension before the deadline passes, and within 7 days of your original deadline if you're requesting another assessment opportunity. More information is on our Exceptional Circumstances page .

You may find it helpful to use AI to give you ideas of what to include in your assignment. Always follow this up with your own research using credible sources; AI tools are known to fabricate information and references.

It is an academic misconduct offence to submit an assessment containing words generated by a software tool, such as ChatGPT or translation software, unless your assessment instructions say it can be used. If your tutor allows you to use AI, make sure you read the assessment instructions carefully.

The University sends a list of full-time students to the local councils of Newcastle-under-Lyme, Stoke-on-Trent and Cheshire East. Contact your local council to tell them your name is on the list and make sure they don’t send you a bill. If you live in another council area or there is a problem with the list, you can get a student status letter from eVision: select “Common Actions” on the home page, then “My Status Letter”.

Do not ignore correspondence from the council. Contact them as soon as possible if there is a problem. More information is on our Council Tax page, and you can contact ASK for help.