Conflict Resolution

Disagreements and misunderstandings can happen in any group, especially when passionate people work together. As a committee member, it's important to handle conflict calmly, fairly, and professionally to maintain a positive and inclusive environment for all members.

Don’t ignore problems or hope they’ll go away. Small issues can quickly escalate if left unaddressed. If you notice tension or receive a complaint, take time to speak with those involved as soon as possible.

• Approach every situation with an open mind.
• Listen to all sides of the story without taking sides or making assumptions.
• Let each person speak without interruption and acknowledge their concerns.
• Use calm, respectful language and encourage others to do the same.

Your society’s constitution outlines how decisions should be made and how disputes should be handled. If you're unsure, refer to it for guidance. You should also be familiar with Keele SU’s policies, including the Code of Conduct and disciplinary procedures.

These documents exist to ensure fairness and consistency, and they can help you resolve issues in a structured and transparent way.

If a situation becomes too complex, emotional, or serious to handle within the committee, don’t hesitate to ask for help. The Student Experience Team is here to support you.

They can offer impartial advice, mediate discussions, and guide you through formal procedures if needed. You can contact them at su.activities@keele.ac.uk.

• Stay calm and professional, even if others are upset.
• Focus on the issue, not the person.
• Look for solutions that work for everyone involved.
• Document serious incidents or decisions for transparency.
• Follow up to ensure the issue has been resolved and relationships are restored.

Conflict doesn’t have to be negative—it can be an opportunity for growth, learning, and strengthening your group. With the right approach, you can turn challenges into positive change.