Steps to follow:

1. 1

   Describe your item

   Fill in the online lost property form describing your item.

2. 2

   We check for a match

   The system checks whether your item has been handed in.

3. 3

   Arrange collection

   If there's a match, the Post Office team will contact you to arrange collection.

4. 4

   Stays live for 30 days

   If not, your request stays live for 30 days and is checked against any new items handed in.

If someone finds an item anywhere on campus (including Keele SU), it should be taken to:

University Post Office
Inside Chapters Café, Union Square

Please take the item to the Post Office – the team will enter it into our lost property management system and attempt to reunite it with its owner.

Keele Post Office is open:

• Monday–Friday, 08:30–17:30
• Saturdays, 09:00–13:00

Hours may differ during Winter and Spring vacations.

You can also contact Keele SU directly:

Address: Keele University, ST5 5BJ

Please fill out the form below, and our lost property management system will check to see if it has been handed in. If the system finds a match, the Post Office team will contact you to arrange collection. If the system doesn't find a match, don't worry – your enquiry will remain live in the system for 30 days and will be checked against any newly handed in lost property to see if it matches your missing item.

• Reasonable care will be taken to ensure the property is handed over to the rightful owner. However, Keele University does not accept liability for any errors or omissions.
• Items of lost property will be held at the Post Office for a period of 90 days; after this time, any unclaimed items will be donated to charity, recycled, disposed of, or destroyed.
• We do not keep lighters, e-cigarettes, foodstuffs, soiled clothing, highly flammable substances or other items that may be hazardous to store.
• We do not keep credit or debit cards – these are securely destroyed when found. If you have lost a credit or debit card (including those inside wallets or purses), we recommend that you contact your bank immediately to report the loss and arrange a replacement.
• Please note that the process outlined above currently only relates to items lost on the main University campus. Locations such as the CEC and Keele in Town will maintain their own local arrangements for Lost Property.