Every department and School has at least one Early Resolution Officer (ERO) to deal with complaints within their department. This stage is designed to give a quick outcome for simple cases and you are expected to start at this stage for most complaints. If you believe it would not be appropriate to submit an ERO complaint you might be able to start your complaint at the next stage but you do need to justify skipping this stage.
To submit an Early Resolution complaint, email the ERO at the relevant department/School ERO email address, which you can find listed on the university's Complaints page in the 'Early Resolution' section. If you're not sure which email address to use you can email firstname.lastname@example.org, who will pass it on to the correct person.
Postgraduate Research students with a complaint about their course should email the general email@example.com email address and the complaint will be passed on.
At this stage you do not need to fill in a form; just email full details of what happened and what outcome you are asking for, remembering to include your full name and student number.