Feedback & Complaints

As a student-led charity, we want to hear from you about the issues you face and the changes you'd like to see at Keele. Whether it's an idea to improve student life, a campaign you'd like the Union to support, or a challenge you think needs addressing, we encourage you to share it with us.

When submitting an idea, please tell us:

• What issue, challenge, or opportunity you've identified.
• Why it matters to students.
• What change or solution you would like to see.

Submitted ideas can be discussed, supported, and considered by the Union and the wider student community. Your suggestions help shape our priorities and ensure that student voices remain at the heart of everything we do.

Together, we can make positive changes for students at Keele.

Submit Feedback 

We strive to evolve and adapt to ensure we remain relevant and responsive to your needs. If something has gone wrong or you are unhappy with our service, please speak to a staff member or the duty manager first so we can try to resolve the issue.

If the problem persists or cannot be resolved informally, our formal complaints process is available to help. Full details can be found in our Complaints Policy and Procedure.

When making a complaint, please provide as much detail as possible, including:

• The date, time and location of the issue.
• The individuals or service involved.
• Any steps already taken to resolve the matter.
• The outcome or resolution you are seeking.
• Any supporting evidence such as screenshots or documents.

Providing comprehensive information helps us investigate your concerns thoroughly and respond appropriately.