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Advice & Support at Keele SU (ASK)

Advice & Support at Keele SU (ASK) is a dedicated advice service that is separate from the university. Our advisers provide free, confidential and impartial advice to our students on a range of issues.

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FAQs//

Visit our FAQ page for more.

If something is happening in your personal life that means you're struggling with an assignment, you can submit an Exceptional Circumstances claim to ask for an extension or further assessment attempt. Make sure you submit a claim before a written assignment is due, or by the deadline your School has set for exam periods. More information is on our Exceptional Circumstances page

The University has an appeals process, but appeals can only be made on the grounds of exceptional circumstances or procedural irregularity. Unfortunately, it is not possible to appeal against academic judgement or to ask for a remark without solid evidence that there has been a procedural irregularity.

Appeals must be made within 10 days of results being published, unless you have a good reason for being late, and you must use the official appeal form. We have an appeals guide to appealing to help you get started.

In ASK we get many enquiries from students who want to leave their tenancies early and some who have changed their minds before they've even moved in. On very rare occasions a tenancy agreement may have a clause allowing you to serve notice to leave early, but if yours doesn't have one you can normally only be released or have the terms of the tenancy varied if the landlord agrees to it. This is still the case, even if you never moved in.

We advise students to talk to their landlord about why they want to leave and see if the landlord is willing to negotiate. Most landlords will only agree to end the tenancy early if there is a replacement tenant to take over from you - you can try advertising to students on Facebook groups, like Keele Student Life, and the Keele Studentpad message board.