Advice & Support at Keele SU (ASK)

Advice & Support at Keele SU (ASK) is a free and confidential advice service that is independent from the University

Latest Advice //

How to End Your Tenancy
Pen writing

Renters' Rights Act changes mean that you will need to give notice to end your tenancy this year

Exceptional Circumstances
Student at computer looking upset

Is your work being affected by illness or personal circumstances?

Get Advice //

Contact ASK

FAQs //

Visit our FAQ page for more.

What can I do if something affects my studies?

If something is happening in your personal life that means you're struggling with an assignment, you can submit an Exceptional Circumstances claim to ask for an extension or ask for a further assessment attempt. Make sure you submit a claim for an extension before the deadline has passed, and within 7 days of your original deadline if you're asking for another assessment opportunity. More information is on our Exceptional Circumstances page.

I've been asked to an academic misconduct meeting, what do I do?

We have advice here on how to prepare for the different types of misconduct cases.

 

Get in touch with ASK if you are struggling to understand what might be wrong and we can work through this with you.

 

Big changes are coming for renters from 1st May 2026. Find out how this affects students in our guide.