General
This online shop is operated by KeeleSU, this is the also the company name that will appear on your bank statement after payment for goods.
Prices
All prices displayed are in pounds sterling and include VAT at 20%, the customer shall be responsible for any duties or local taxes. Prices may
vary from those in store, you will be charged the price displayed on the website when ordering online.
Out of Stock
We endeavour to check stocks daily. However, in the event of an item being out of stock, we will contact you to advise of an expected delivery date, at which point you may choose to accept or cancel the order.
Delivery
Goods are despatched via Royal Mail services, and as such are subject to the standard terms and conditions of the Royal Mail. If you have not received your goods within a reasonable amount of time, please contact us with your order details. We will endeavour to trace any missing orders and where necessary apply to Royal Mail for compensation for a lost order.
Faulty goods
Please contact us before returning any goods. If the goods received are faulty or do not match the description on the website, once the item is
received back by us we will replace where possible or refund the value of the item. We will also refund you the cost of returning the item via standard mail services. This does not affect your statutory rights.
Unwanted Goods
If the goods received are unsuitable, e.g. wrong size, then provided the item has not been in your possession over 28 days and can be sold again as new, we will replace or refund the value of the goods only. Note: return carriage costs are to be paid by the customer.
Privacy Policy
Keele Univeristy Students Union (KeeleSU) will store your contact details only for dealing with queries relating to your order. We will not pass on or sell details to other parties. KeeleSU do not retain your payment card details.
Cookies
Please note that this site uses "session cookies" to track your basket.This does not store any information on your computer but links your browser session to your basket/account login.
Returns Address
Keele Students Union - UNION SHOP
Keele University
Newcastle-Under-Lyme
Staffordshire
ST5 5BJ