Market Traders

Review Keele SU's stallholder terms & conditions for events. Learn about booking, payments, cancellations, insurance, safety, power, and trader responsibilities.

✅ Stallholder Terms & Conditions

By attending Keele SU events, you agree to the terms below. These ensure a safe, fair and professional trading experience for all.

🔄 Cancellations

  • Cancel anytime by emailing su@keele.ac.uk — no cancellation fees.

  • If Keele SU cancels an event, we’ll notify you by email ASAP.

  • Events may end early due to weather, emergencies, etc.

    • If cancelled before 12:00, you’ll receive a 50% refund of your stall fee.

🚫 Offensive Products

Keele SU values diversity and inclusion. Products deemed offensive must be removed on request.

📄 Insurance & Compliance

General Requirements (All Traders):

  • Minimum £2 million Public Liability Insurance

  • Employers’ Liability Insurance (if you employ staff)

  • Documents must be submitted 5 working days in advance

  • Risk assessment required

  • Compliance with UK consumer law is your responsibility

Food Traders:

Cosmetic Traders Must Provide:

  • Cosmetic Safety Assessment (CAS)

  • Public Liability Insurance

  • CPNP registration confirmation

  • Product Information File (PIF)

  • Certification for “vegan”, “organic” or “cruelty-free” claims

Precious Metals:

  • Items sold as gold, silver, platinum, or palladium must be hallmarked

  • Dealer’s notice must be displayed

  • Compliance with hallmarking law is your responsibility

Alcohol Traders:

  • Personal licence number required

  • Challenge 25 signage must be displayed

  • No tasters unless requested by customer

📆 Booking a Stall

  • Book via the KeeleSU Booking Hub

  • Bookings must be made at least 2 business days in advance

  • Keele SU may decline bookings

  • Equipment is allocated on a first come, first served basis

  • Stall size is 3x3m. For more space, book an adjacent stall

  • Stall locations are subject to change and cannot be moved on the day

💳 Payment

  • Pay before setup at The Hub (SU ground floor)

  • Card only payments. You’ll receive a receipt

  • Non-payment = stall closure

🕗 On the Day

  • Sign in and collect equipment at The Hub (open from 8:30am Mon–Fri)

  • If closed, call the Duty Manager: 07523 514 170

🚗 Parking

  • A permit is provided for the day

  • Vehicles allowed during setup/pack-down only

  • Food trucks are exempt from move-on rules

  • Keele SU is not liable for vehicle damage or theft

  • Car park issues? Contact: parking@keele.ac.uk

⚡ Power

  • Must be requested on booking form

  • Available in marked areas only

  • Power connections begin at 9am

  • If late, there may be delays

  • Keele SU is not liable for trade loss or equipment issues

🪑 Equipment

  • Request via booking form or give 24 hours’ notice minimum

  • Collect & return at The Hub

  • Damaged/lost items may be chargeable

  • Misuse may result in equipment ban

🏕️ Gazebos

  • Must be in good condition and within stall space

  • Weighted with 12kg per corner

  • May be restricted in extreme weather

  • Offensive branding must be removed

  • Keele SU may refuse use at any time

👥 Behaviour On Site

  • No abusive language, aggression or refusal to cooperate

  • Breaches = immediate removal and future trading ban

  • Safety violations = removal

  • Report concerns to the Duty Manager

  • Copyright issues must be resolved between traders

🧰 Stall Setup & Pack Down

  • Ensure a safe and tidy setup (clear walkways, no hazards)

  • Spot checks may occur

  • Remove all rubbish and return equipment after the event

  • Unsafe displays may be asked to adjust or pack down