Covid sign


Support for those affected by the pandemic, plus the latest University information.

The government's response to the pandemic changes frequently and sometimes with little notice. You can find their latest guidance on the Government website.

The University updates its own pages with how these changes will affect students and the University's processes and policies. You can find the latest University information on the Keele website.


Advice FAQ


What support is available from the University?

The University has produced guidance and information on support services provided by the Keele here. Information about the support available to self-isolating students is available on the University website here.  If you've tested positive for Covid-19 you should report this to the University, so they can keep track of cases and provide you with support.


I'm not happy with the support or decisions being made by the University - can I do anything?

The University has a complaints process you can follow - information is available on our Complaints page and ASK can support you with the process. You can also contact KeeleSU's elected officer team, who are working to represent students' interests.


The pandemic has affected my mental health, what support is available?
The University has a free counselling service, which is still operating remotely. You can visit their webpage for information about their service, how to contact them, and for some great self-help resources. The University has signed up to Togetherall (formerly known as Big White Wall), which provides anonymous, round-the-clock professional support online. You can sign up for free using your Keele email address. You can also talk to your GP to discuss support, which could include accessing NHS mental health services or trying medication. Our Mental Health page has links to a number of support services you can contact, including Samaritans.
I'm struggling with my studies because of the pandemic
It's really important you tell your School if your work has been affected. The University has an Exceptional Circumstances process, where you can ask for further assessment attempts or extensions. The University has lowered the barriers for evidence so more students can self-certify - you can read more about this on the University's website.
You can visit the Keele website for full information on ECs, along with an instructional video. ASK can help you with the claim if you're having any problems.
Will there be any changes to how my degree or progression decision is calculated?
We don't yet have any information from the University about whether they plan to use the safety net policy that was in place last year to calculate degrees and progression. We will update this section when we know more.
Due to last year's policy, all undergraduate students who completed their second year studies in the 2019/2020 academic year will currently have their degrees calculated in two ways: the normal calculation, and a second calculation that ignores the marks from Semester 2 of their second year. They will be awarded the highest degree out of those two calculations. You can read about this on the University's website.
Housing issues

For advice on housing issues caused by the pandemic, you can visit our dedicated Covid-19 Housing page.

I'm struggling financially because of the pandemic, is there any financial support available?

If you're struggling financially and this is directly because of Covid-19, you can to apply to the University's hardship fund. This is a discretionary fund administered by Student Services. Information about the fund and the application are available on the Keele website and you can email If you have a sudden emergency, you may also be able to get a small emergency loan from Student Services. For more financial queries, you can visit our Covid-19 page in the Money section.




Can I contact my elected officers?

Absolutely, they’re here to support you through this difficult time by raising issues on your behalf to the University and help point you in the right direction if you’re unsure what to do. All contact information for each officer can be found here

Is the SU Building open?

No, the SU building will remain closed during the lockdown, this includes the bars, catering and click & collect. The University shop (Costcutter) remains open and details on other catering, building and opening times can be found further in the University FAQs.

Is the any retail open?

No retail is open for walk ins, but you can order from our online shop (orders will be posted on a Friday) The Print Shop will be monitoring the email account for any enquiries

Can I access advice from ASK?

Yes, ASK continues to operate online, please contact with your enquiry or to make a telephone appointment. Further support information can be found at

Can I still get a bus up to campus?

Local bus services have confirmed that in response to the current lockdown, and government requests for providers to reduce their service, the following changes will be made to the services that run through Keele University: No 25: the service will be reduced (Mon - Fri) to every 15min at peak times and every 30 min at off peak times. No 85: the Sunday service will be suspended. Users of these services should check the individual bus service providers websites for detailed information on these changes and up to date timetables.

Is any sport happening?

As per Government guidelines, no sport, training or activities will be taking place. If you have any specific questions contact We will continue to liaise with BUCS and will update you when we are able.

What about Student Societies, are we still being supported?

Yes, we will still be supporting you to run online activities and be encouraging students to join. Please get in touch with any questions via

Is any volunteering going ahead?

In a national lockdown, some in person volunteering may not always be possible, but for any enquiries, please contact

I have a question which isn’t covered here, who should I contact?

You can either drop us a message via social media, or email