Delivery and Returns

✅ Prices

• Prices are in GBP (£) and include 20% VAT.
• Customers are responsible for any duties or local taxes.
• Online prices may differ from in-store prices; the online price at the time of order is the one that will be charged.

✅ Out of Stock

• Stock is checked daily.
• If an item is out of stock, customers will be contacted with an estimated delivery date and can choose to accept or cancel the order.

✅ Delivery

• UK and international shipping available.
• UK orders are sent via Royal Mail's Second Class service.
• International shipping costs vary by location.

✅ Returns

• Customers must contact the store before returning items.
• Refunds or exchanges are offered within 28 days.
• Items can be returned by post or in-store.
• Include a note explaining the issue when posting items.
• Processing takes up to 10 working days; refunds may take 5 working days to appear.

Returns Address: 

The Hub - KeeleSU
Student Union Building
Keele University
Newcastle-Under-Lyme
Staffordshire
United Kingdom
ST5 5BJ

✅ Faulty Goods

• If items are faulty or not as described, replacements or refunds are offered.
• Return postage is refunded if standard mail is used.

✅ Unsuitable Goods

• If items are unsuitable (e.g., wrong size), replacements or refunds are offered.
• Return postage is the customer’s responsibility.
• Items must be unworn, unwashed, and in original condition.