Delivery and Returns

Information on shop delivery and returns

Please note that due to COVID-19 we are currently unable to take any orders. Products will be back on sale online once we are able to fulfil orders.


We charge a flat rate of £5 for postage inside the UK. Unfortunately, we are unable to send overseas at present.

Goods are despatched via Royal Mail services.


Please contact us before returning any goods.

We offer refunds or exchanges within 28 days, and you can either send the items back to us or return them to our store.

If you're posting items back to us, enclose a short note explaining what is wrong with your item. Once received, we will process your request within 10 working days and send you a refund confirmation email. Allow about 5 working days for payment to appear on your statement.

Our address is:
KeeleSU Shop, KeeleSU, Keele University, Keele, Newcastle-Under-Lyme, Staffordshire, ST5 5BJ

Faulty Goods

If the goods received are faulty or do not match the description on the website, once the item is received back by us we will replace where possible or refund the value of the item. We will also refund you the cost of returning the item via standard mail services. 

Unsuitable Goods

If the goods received are unsuitable, e.g. wrong size, we will replace or refund the value of the goods only. Return carriage costs are to be paid by the customer. Returned items must be unworn and unwashed, in their original conditions.