Delivery and Returns

Meet the Keele Bears – cuddly, collectible soft toys dressed in official Keele University gear. Perfect as graduation gifts, keepsakes, or a touch of campus charm.

Shop Policies

  • Prices are in GBP (£) and include 20% VAT.
  • Customers are responsible for any duties or local taxes.
  • Online prices may differ from in-store prices; the online price at the time of order is the one that will be charged.
  • Stock is checked daily.
  • If an item is out of stock, customers will be contacted with an estimated delivery date and can choose to accept or cancel the order.
  • UK and international shipping available.
  • UK orders are sent via Royal Mail’s Second Class service.
  • International shipping costs vary by location.
  • Customers must contact the store before returning items.
  • Refunds or exchanges are offered within 28 days.
  • Items can be returned by post or in-store.
  • Include a note explaining the issue when posting items.
  • Processing takes up to 10 working days; refunds may take 5 working days to appear.

Returns Address:

The Hub - KeeleSU
Student Union Building
Keele University
Newcastle-Under-Lyme
Staffordshire
United Kingdom
ST5 5BJ
  • If items are faulty or not as described, replacements or refunds are offered.
  • Return postage is refunded if standard mail is used.
  • If items are unsuitable (e.g., wrong size), replacements or refunds are offered.
  • Return postage is the customer’s responsibility.
  • Items must be unworn, unwashed, and in original condition.