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New Era, part of Victim Support

New Era, part of Victim Support logo

Commissioned Domestic Abuse Service covering Stoke-on-Trent and Staffordshire. Offering help to all victims, perpetrators and their families affected...

Service Delivery Volunteer (Children and Young people and Adults)

This opportunity takes place between 10 May 2023 and 01 Sep 2023

Complete risk assessments via phone including referrals both internal and external to another appropriate service based on assessed needs. Signpost to appropriate services both internal and external to meet assessed needs and any immediate risk. Use safe contact methods with all victims respecting confidentiality, follow agreed processes for contacting victims of domestic abuse and alert a line manager to any problems that cannot be readily resolved. Record all contacts with victims securely, and in accordance with procedures for monitoring and evaluation purposes. Comply with legal, regulatory, ethical and social requirements. Ensure domestic abuse victims are empowered to achieve their own recovery from the impacts of Domestic Abuse, by offering support appropriate to their needs. Make contact to domestic abuse victims and also other agencies making referrals into New Era. Additionally, you could provide 1-1 support to children and young people who have experienced domestic abuse and prepare resource packs and information packs. Support the team to raise awareness within local communities.

To provide support to victims of crime over the telephone, online or face to face to help them recover and move beyond crime and to provide some administrative support to our teams.  

This role is available within the Adults or Children and Young People’s (CYP). The role could include making outbound calls to service users and/or agencies to potential service users and completing referrals.  There is also an opportunity to work 1-1 with CYP within schools to support them around Domestic Abuse.  

We ask that you can volunteer for at least 3 hours a week, participate in regular 1-1 supervisions, team meetings and reviews.  

Benefits to self

Being part of raising awareness of Domestic abuse in the local community Support a local Charity based organisation Increase communication skills Feel sense of fulfillment and personal growth Gain valuable skills Increase employability skills

Benefits to others

Helping organisations/service users to recognise the signs of Domestic abuse and respond appropriately to disclosures



Training available

Foundation e-learning training including: Safeguarding Health & Safety/Fire Safety Prevent GDPR EDI DA Awareness - 3 Days Multi-Crime CYP training (mandatory for CYP) - 3 days Any other training required for the role

DBS required?


Transport details

Close to local town Centre Stoke/Staffordshire

Contact Name

Sophie Meigh

Contact email address


Contact phone number

  • ProfessionsAdministration, Health, IT, Legal
  • Crisis & PovertyCrisis Support, Homeless / Housing, Poverty
  • CommunitiesCriminal Justice System, Disabilities, Faith, Families, LGBT+, Men, Older People, Race & Ethnicity, Women, Young People & Children
  • LocationOff Campus
  • What are your reasons for volunteering?Build my confidence, Do something positive with my spare time, Gain work experience/ improve my CV, Give something back to the community, Help others, Learn or try new things, Meet new people, Use my skills

Employability skills

  • Communication Skills: Verbal 0
  • Communications Skills: Non- Verbal 0
  • Research & Planning 0
  • Interpersonal Skills 0
  • Organisation 0
  • Leadership 0