Feedback //
As a student-led charity, we value your input on the issues and challenges you face. You can submit an idea to be voted on and discussed with fellow students at our Union General Meeting (UGM). Your ideas will be considered and voted on by the student body.
We welcome your feedback as it helps us achieve our vision, mission, and values. If you have any feedback about your experience at Keele SU, please email us with:
- The issue you encountered
- How you think it could be resolved
We will do our best to respond to all feedback and pass it on to the relevant staff member or elected officer. If possible, we will inform you of any actions taken based on your feedback.
Complaints //
We strive to evolve and adapt to ensure we remain relevant and responsive to your needs. If something has gone wrong or you are unhappy with our service, please speak to a staff member or the duty manager to try to resolve the issue.
If the problem persists or cannot be resolved informally, our complaints process is here to help. For more details, please refer to the main Complaint Policy and Procedure.
When submitting a complaint or feedback, please provide as much detail as possible to help us address your concerns effectively. Include your contact information and details of the issue such as the date, time, and location of the incident. Describe the issue in detail, including any relevant background information, and explain how it has affected you or others. Mention any steps you have already taken to resolve the issue and the outcomes. Specify the resolution you are seeking and attach any supporting evidence, such as documents or screenshots. Providing comprehensive details helps us understand your situation better and ensures a timely and appropriate response.