Advice & Support at Keele SU (ASK)

Advice & Support at Keele SU (ASK) is a free and confidential advice service that is independent from the University

Latest Advice //

Worried About AI Accusations? Here's How to Keep Proof of Your Work

Tenancy Agreement Checks

Tenancy agreement with key, house and pen

ASK can check your contract before you sign. Select picture to read more

Academic Misconduct Meetings

Person writing, with one hand cupped as if there is writing on it

If you're invited to a meeting, ASK can support you. Select picture to read more

How to Appeal

Thinking about appealing against your results?. Select picture to read more

Tips to Avoid Academic Misconduct

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FAQs //

Visit our FAQ page for more.

What can I do if I'm unhappy with my results?

The University has an appeals process, but appeals can only be made on the grounds of exceptional circumstances or procedural irregularity. Unfortunately, it is not possible to appeal against academic judgement or to ask for a remark without solid evidence that there has been a procedural irregularity.

Appeals must be made within 10 days of results being published, unless you have a good reason for being late, and you must use the official appeal form. We have an appeals guide to help you get started.

What support is available on campus if I'm struggling with my mental health?

More information about mental health support is on our 'Mental Health' page.

The University has a free counselling service on campus, you can visit the Counselling webpage for information about their service, how to contact them, and for some great self-help resources.

Keele students can also access the Spectrum.Life Student Assistance Programme (SAP). This service offers students access to support via a 24 hour confidential helpline. The services include mental health support from trained counsellors and advisors who are ready to listen and provide help on issues including stress and anxiety, counselling, low mood, family issues, bereavement, financial wellbeing, childcare support, relationship advice, domestic abuse, legal information, medical information, tenancy and housing concerns, alcohol and drug issues, and consumer issues. More information about Spectrum.Life is on the Keele website.

You can also talk to your GP to discuss support, which could include accessing NHS mental health services or trying medication.