You can contact us for email advice by emailing firstname.lastname@example.org. Please email us from your Keele account when possible as this will decrease the risk of your email going to the Junk folder and help us be confident of your identity.
We aim to reply to emails within 3 working days though usually you will not have to wait the full 3 days for a reply. Our response times can be longer during periods of high demand or short staffing. We will try to prioritise enquiries by urgency and if you have a deadline we will try to get back to you within this timeframe but we cannot guarantee this. We may not be able to give advice or attend meetings at short notice.
You can book an appointment to speak to an adviser by using our booking form at the link below. We have 20 minute appointments in the mornings, for initial enquiries, and longer appointments in the afternoons for more in depth/follow up appointments. You can choose to have your appointment over telephone, Teams with camera, or Teams without camera and we will call you using your chosen method at your appointment time.
ASK is not currently providing a face-to-face advice service. If you need to see an adviser in person due to a disability or health condition, please email us and we will do our best to accommodate you.
You can cancel or reschedule your appointment by following the link in your appointment confirmation email.
Appointments can only be booked using a Keele email address; if you don't currently have access to a Keele account please email us to arrange an appointment.
If you get an error message saying there's missing information but you've definitely filled in everything try refreshing the page. If you're still having problems booking please let us know.
You can call us on 01782 734800 for general queries about our service. If you need advice, please email us or book an appointment instead.
We will be available to take calls on weekdays, 10 am - 4 pm, except Wednesdays.
You can help us to improve our service by completing this survey. Your feedback is important to us and the survey should only take about 5 minutes of your time and your answers will be completely anonymous.
If you wish to make a complaint about our service, please read our Complaints Procedure.