We want you to get the help you need in the fastest time, so we'd recommend you check this list before getting in touch with us so you can make sure we're the team you need.
Visas - as this is a highly specialised area we cannot advise on visa queries or issues, unless you're appealing against or complaining about a university decision. You can contact Immigration Compliance and Advice at visa@keele.ac.uk
Getting a job - we can provide advice about your employment rights but if you would like help with a job search or in preparing for the workplace, the Careers and Employability team would be more helpful to you.
Needing money urgently - we can advise students who are struggling financially but if you are in need of some money urgently, for food, travel or other essentials, then the best place to go to is Student Services as they can give emergency loans. You can then come to us or to Student Services for advice on potential ways of increasing income and help with budgeting.
Campus accommodation issues - as a first step, you should report problems through the accommodation portal and you can contact Accommodation Services at accommodation@keele.ac.uk if you have any questions. We can then support you if you're not making any progress or are unhappy with the response.
Writing/study support - we can't help you with your assignments, but you can visit the university's Academic Skills page for their learning support services and resources, including Write Direction and How 2.
Questions about your course - we don't have an in-depth knowledge of every course and module so for questions about course content and assignments the best place to start is your School.
Getting involved with the SU - you can visit the SU's Get Involved page to find out what you can do in the SU and for the contact details of the teams that run them.
Admissions - we are not involved in the admissions process so we are not able to advise on course requirements.