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Get Advice

Please visit our 'About ASK' page for information about our service, including what we do and who we can advise.

 

Email Advice

For GDPR reasons we would prefer you to use our email advice form (link below) the first time you email us with your enquiry. After that, or if you're have any problems with the form, you can just email us at su.ask@keele.ac.uk.

We aim to reply to emails within 3 working days though usually you will not have to wait the full 3 days for a reply. Our response times can be longer during periods of high demand or short staffing.  We will try to prioritise enquiries by urgency and if you have a deadline we will try to get back to you within this timeframe but we cannot guarantee this. We may not be able to give advice or attend meetings at short notice.

 

Appointments

You can book an appointment to speak to an adviser by using our booking form at the link below. 

You can choose to have your appointment over telephone, Teams, or in person. If you have chosen a telephone or Teams appointment we will call you using your chosen method at your appointment time. If you have booked an appointment to see us in our office, please report to the Hub and they will let us know you've arrived.

You can cancel or reschedule your appointment by following the link in your appointment confirmation email.

Appointments can only be booked using a Keele email address; if you don't currently have access to a Keele account please email us to arrange an appointment.

If you get an error message saying there's missing information but you've definitely filled in everything try refreshing the page. If you're still having problems booking please let us know.

 

Book an appointment - link to booking form

 

Telephone

You can call us on 01782 734800 for general queries about our service. If you need advice, please email us or book an appointment instead. 

We will be available to take calls on weekdays, 10 am - 12:30 pm and 1 pm - 4 pm, except Wednesdays.

Please note: ASK is currently very busy and may not be able to return your call if you leave a message. 

 

Feedback

You can help us to improve our service by completing this survey. Your feedback is important to us and the survey should only take about 5 minutes of your time and your answers will be completely anonymous.

If you wish to make a complaint about our service, please read our Complaints Procedure.