We want you to get the help you need in the fastest time, so we'd recommend you check this list before contacting us so you can make sure we're the team you need.
Admissions
We are not involved in the admissions process so we are not able to advise on course requirements. You can email the Admissions team at enquiries@keele.ac.uk (before applying) or admissions@keele.ac.uk (after applying), and you can also contact the relevant School.
Course Questions
We don't have an in-depth knowledge of every course and module so for questions about course content and assignments the best place to start is your School.
Financial Hardship
We can advise students who are struggling financially, however, if you are in need of some money urgently, for food, travel or other essentials, then the best place to go to is Student Services as they can give emergency loans. You can then come to us or to Student Services for advice on potential ways of increasing income and help with budgeting.
Jobs
We can provide advice about your employment rights but if you would like help with a job search or in preparing for the workplace, the Careers and Employability team would be more helpful to you.
Mental health
We're not mental health professionals so we can't provide a counselling service. However, we can talk to you about the services that are available to you, advise you if your studies are being impacted, and support you if there are any practical issues affecting your mental health, such as housing or finances.
Students' Union
If you're not sure which SU department to contact, or you can't find the contact details, you can email the general su@keele.ac.uk email address. If you'd like to get involved in an activity or society, you can visit the SU's Get Involved page.
Study Support
We can't help you with your assignments, but you can visit the university's Academic Skills page for their learning support services and resources, including Write Direction.
University Accommodation Questions and Issues
You can contact Accommodation Services at accommodation@keele.ac.uk if you have any questions about the university's accommodation. If you have any problems with your room, you should report problems through the accommodation portal and we can then support you if you're not making any progress or are unhappy with the response.
Visas
As this is a highly specialised area we cannot advise on visa queries or issues, unless you're appealing against or complaining about a university decision. You can contact Immigration Compliance for the university at visa@keele.ac.uk or you can speak to UKCISA for independent advice.