Get Advice

Please visit our 'About ASK' page for information about our service, including what we do and who we can advise.

Email Advice //

For GDPR reasons we would prefer you to use our email advice form (link below) the first time you email us with your enquiry. After that, or if you're having any problems with the form, you can just email us at su.ask@keele.ac.uk

We aim to reply to emails within 3 working days though usually you will not have to wait the full 3 days for a reply. Our response times can be longer during periods of high demand or short staffing. We will try to prioritise enquiries by urgency and if you have a deadline we will try to get back to you within this timeframe but we cannot guarantee this. We may not be able to give advice or attend meetings at short notice.

Appointments //

You can book an appointment to speak to an adviser by using our booking form at the link below. If you need advice before the next appointment is available, remember you can always get advice from us by email!

You can choose to have your appointment over telephone, Teams, or in person. If you have chosen a telephone or Teams appointment we will call you using your chosen method at your appointment time - you will not be sent a link for Teams appointments. If you have booked an appointment to see us in our office, please report to the Hub and they will let us know you've arrived.

If you are more than 10 minutes late for an appointment you have booked, you will be asked to make another appointment.

You can cancel or reschedule your appointment by following the link in your appointment confirmation email.

If you get an error message saying there's missing information but you've definitely filled in everything try refreshing the page. If you're still having problems booking please let us know.

Is ASK the best place for my query?

We want you to get the help you need in the fastest time, so we'd recommend you check this list before booking an appointment with us so you can make sure we're the team you need.

Visas - as this is a highly specialised area we cannot advise on visa queries or issues, unless you're appealing against or complaining about a university decision. You can contact Immigration Compliance and Advice at visa@keele.ac.uk

Getting a job - we can provide advice about your employment rights but if you would like help with a job search or in preparing for the workplace, the Careers and Employability team would be more helpful to you.

Needing money urgently - we can advise students who are struggling financially but if you are in need of some money urgently, for food, travel or other essentials, then the best place to go to is Student Services as they can give emergency loans. You can then come to us or to Student Services for advice on potential ways of increasing income and help with budgeting.

Mental health - we're not mental health professionals so we can't provide a counselling service. However, we can talk to you about the services that are available to you, advise you if your studies are being impacted, and support you if there are any practical issues affecting your mental health, such as housing or finances.

Campus accommodation issues - as a first step, you should report problems through the accommodation portal and you can contact Accommodation Services at accommodation@keele.ac.uk if you have any questions. We can then support you if you're not making any progress or are unhappy with the response.

Writing/study support - we can't help you with your assignments, but you can visit the university's Academic Skills page for their learning support services and resources, including Write Direction and How 2.

Questions about your course - we don't have an in-depth knowledge of every course and module so for questions about course content and assignments the best place to start is your School.

Getting involved with the SU - you can visit the SU's Get Involved page to find out what you can do in the SU and for the contact details of the teams that run them.

Admissions - we are not involved in the admissions process so we are not able to advise on course requirements.

Telephone //

If you have any questions about the ASK service, please email us or call 01782 733700.

Phone calls will be answered by the Keele SU Hub and advice is not available on this number. If you require advice, please book an appointment or email us using the above forms.

Feedback //

You can help us to improve our service by completing this survey. Your feedback is important to us and the survey should only take about 5 minutes of your time and your answers will be completely anonymous.

If you wish to make a complaint about our service, please read our Complaints Procedure.