What do I need to do when moving out?
You are jointly responsible for the condition of any communal areas and if you are in a joint tenancy (rather than individual tenancies) you are also jointly liable for the condition of the whole property.
You should leave the property in the same condition as when you moved in. Make sure you clean the property thoroughly, remove all your belongings and empty the bins - your landlord can take money from your deposit to cover reasonable costs for cleaning, replacing broken items, and for removing items.
Take plenty of photos of the property to show you left the house in a good, clean condition. If you paid for any service or bought any products to help you leave the house in good condition, keep the receipts as proof.
If you're responsible for bills, contact the utility companies to let them know the final date of your tenancy. Read the meters on the final day (and keep a record), tell the company to close your account and get the final bill sent on to your forwarding address. Send proof of paying final bills to the landlord, as some won't return your deposit unless they have this proof.
Make sure you return your keys and follow any check out procedures outlined in your tenancy agreement.
What can I do if my landlord isn't returning my deposit, or wants to make deductions I don't agree with?
This will depend on your type of tenancy and whether your deposit has been protected - you can visit our Deposits page for advice on your options.