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Volunteer Initial Adviser (telephone)

Citizens Advice Staffordshire North & Stoke-on-Trent

This opportunity is ongoing, with no end date.
As an Initial Adviser you will likely be the first person a client speaks to when they call the Citizens Advice helpline or use the Citizens Advice Email or Web chat service. Most of our Initial Advisers are volunteers and we could not run the service without them.What will you do?? complete an introduction to Citizens Advice and training for your role.? talk to clients over the phone to explore what problems they’ve come for help with. If you are unable to speak or hear over the phone you can train to give advice by email or webchat.? find information about the clients’ problems and help them to understand their options.? support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation.? write a summary of the clients’ problems and what action you’ve taken.? look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.
What’s in it for you?
- make a real difference to people’s lives.
- learn about a range of issues such as benefits, debt, employment, and housing.
- build on valuable skills such as communication, listening and problem solving, and increase your employability.
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
And we’ll reimburse expenses too.

No prior experience is necessary in these areas as you’ll receive full training.

For individuals who are doing advice giving roles, and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract.

If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering (or working) in advice giving roles as part of (or all of) your qualifying work experience. See Solicitors Regulation Authority for more information.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable.
- be non-judgmental and respect views, values and cultures that are different to your own.
- have good listening skills.
- have good verbal and written communication skills.
- have good maths and IT skills.
- be able to understand information and explain it to others.
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
- be willing to undertake training in your role.
How much time do you need to give?

We ask for a minimum of 3 hours per week, for at least 12 months.

Many of our volunteers give one full day or two half days per week.

Valuing inclusion

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour,

disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
- ProfessionsAdministration, Health, Legal
- Crisis & PovertyCrisis Support, Foodbanks, Homeless / Housing, Poverty, Refugees
- LocationOff Campus
- What are your reasons for volunteering?Build my confidence, Do something positive with my spare time, Gain work experience/ improve my CV, Give something back to the community, Help others, Learn or try new things, Meet new people, Not sure, Use my skills
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Research & Planning
- Interpersonal Skills
- Organisation
- Leadership
You need to be logged in and registered.
Volunteer tutor

Action Tutoring

This opportunity takes place between 15 Mar 2024 and 19 Jul 2024
Children from lower-income families are less likely to achieve academically than their better-off peers. Action Tutoring is a charity that works to level the playing field.We are looking for volunteers to support pupils from disadvantaged backgrounds in maths or English. As a volunteer, you’ll:- Work with 1-3 pupils to improve their English and maths, either in-person or online- Commit to a 10-20 week programme, for just one hour a week- Support either primary or secondary school-aged pupils- Use our tutor workbooks to shape your weekly sessions
Good grades improve future prospects, opening the door to a wider range of opportunities. If you enjoy working with children and are passionate about social equality, you can make a tangible difference by volunteering for an hour a week.

What support will I get?
- Training (a two-hour induction session)
- In-session support from your Programme Coordinator
- Tutor workbooks with session plans
- Travel expenses up to £5 per session
- A free DBS check
- EducationSchools, Literacy, Numeracy
- Communication Skills: Verbal
- Interpersonal Skills
- Organisation
- Leadership
You need to be logged in and registered.
Fundraising volunteer

Stoke and Newcastle Cats Protection

This opportunity is ongoing, with no end date. Closing date for applications is 23 May.
As a charity we rely on funds donated by generous members of the public to continue to help cats and kittens in need. Our fundraising volunteers are part of a passionate team that help raise funds to help our feline friends in need. They help plan and deliver exciting and varied fundraising events, which can be anything from craft fairs, cake sales, sponsored abseils – and anything in between!
What can you expect to be doing?
- Helping organise fundraising events in your local area
- Sharing fundraising ideas with other volunteers and putting these into practice
- Sharing your passion for cat welfare and promoting Cats Protection
- Promoting National fundraising initiatives where appropriate
We’re looking for someone with
- Good communication skills
- Confidence in handling money
- Willingness to be part of a team
- Confidence in speaking to members of the public
- Knowledge of local community networks (would be an advantage)
Time expectation

Our fundraising volunteers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Interpersonal Skills
- Organisation
You need to be logged in and registered.
Online fundraising volunteer

Stoke and Newcastle Cats Protection

This opportunity is ongoing, with no end date. Closing date for applications is 23 May.
As a charity we are only able to help thousands of cats and kittens each year thanks to the donations we receive from generous members of the public. Our online fundraisers help our volunteer groups raise vital funds by organising online sales of goods, using social media to encourage donations and any other innovative ways to raise funds they can think of! Making a difference can mean as little as raising 18p, which is enough to feed one cat in our care for a day.
What can you expect to be doing?
- Organising online donations and selling products to raise funds
- Raising funds through social networking sites and websites
- Asking for pledges and raising awareness of how donated funds are used at Cats Protection
- Sharing fundraising ideas and putting these ideas into practice
We’re looking for someone with
- Good IT skills
- Good understanding of spelling, punctuation and grammar
- Willingness to be part of a team
- The ability to use own initiative
- Good communication skills
- Knowledge of online fundraising (would be an advantage)
Time expectation

Our online fundraisers usually spend 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Interpersonal Skills
- Organisation
You need to be logged in and registered.
Social media volunteer

Stoke and Newcastle Cats Protection

This opportunity is ongoing, with no end date. Closing date for applications is 23 May.
Our social media volunteers use their passion and knowledge of social media to promote the activities of local volunteer groups and teams though various channels. They directly help cats by raising awareness of Cats Protection. A higher profile can help us raise the funds we need for our work, ensure people know they can adopt a cat from us, help promote neutering and help as many people as possible learn more about feline welfare.
What can you expect to be doing?
- Promoting the work of Cats Protection through various social media channels, for example, Facebook, Instagram and Twitter
- Gathering information from across the organisation and locally within your team or volunteer group
- Writing and creating social media content, ensuring it complies with policies and guidelines
- Scheduling and posting social media content
- Monitoring activity and responding to comments on social media channels
We’re looking for someone with
- A passion for social media and experience of using social media channels regularly
- Knowledge of the advantages and disadvantages of using social media
- Good IT skills
- Excellent writing skills, including good grammar and spelling
- Good communication skills
- Willingness to be part of a team
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Research & Planning
- Interpersonal Skills
You need to be logged in and registered.
Fundraising events helper

Stoke and Newcastle Cats Protection

This opportunity is ongoing, with no end date. Closing date for applications is 23 May.
As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our Fundraising Event Helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
What can you expect to be doing?
- Help set up and/or man stalls at events
- Help on collection days like supermarket collections events or street collections
- Help at fundraising events such as Quiz nights, cake sales and dances
- Promoting a professional image of Cats Protection at events
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Interpersonal Skills
- Organisation
You need to be logged in and registered.
Fundraising team leader volunteer

Stoke and Newcastle Cats Protection

This opportunity is ongoing, with no end date. Closing date for applications is 23 May.
A bit about this roleAs a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
What can you expect to be doing?
- Supporting and encouraging a team of fundraising volunteers
- Planning fundraising events and activities with your team
- Allocating tasks before and during fundraising events
- Keeping financial records from fundraising events
- Encouraging and promoting a professional image of Cats Protection
- Following policies and guidelines and ensuring licences and permits are obtained for events
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Research & Planning
- Interpersonal Skills
- Organisation
- Leadership
You need to be logged in and registered.
People Powered University Facilitator

Green Keele (previously Keele Sustainability Hub)

This opportunity is ongoing, with no end date.
Want to make your university a force for good? Tired of the status quo?Then become a student facilitator at Keele with People-Powered Universities!Our universities are packed with potential to tackle today's social and environmental challenges. Imagine staff and students having a real say in how things are run and what matters most.This project is making it happen! Join us and host a "People's Assembly" on an issue YOU care about. We'll guide you through the process, helping you uncover what everyone wants to change.
Take action with People-Powered Universities. We need ALL voices to shape the decisions that impact staff, students, and the planet. ‍

P.S. We offer tools, expert support, and connections to like-minded students – you're not alone!

Together, let's create universities that truly serve the public good!
- ProfessionsAdministration, Marketing
- Culture & SportEvents, Art & Creativity
- EnvironmentalSustainability
- LocationOn Campus
- What are your reasons for volunteering?Build my confidence, Do something positive with my spare time, Gain work experience/ improve my CV, Give something back to the community, Help others, Learn or try new things, Meet new people, Use my skills
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Research & Planning
- Interpersonal Skills
- Organisation
- Leadership
You need to be logged in and registered.
Carbon Literacy Project - Keele facilitator

Green Keele (previously Keele Sustainability Hub)

This opportunity is ongoing, with no end date.
The Carbon Literacy Project encourages peer-to-peer training for Carbon Literacy. By supporting Carbon Literacy training at Keele you will be able to join the Carbon Literacy Trainer Certification Scheme.
By volunteering you will hopefully be able to showcase the following skills:
- A certified CLF will have a level of experience and expertise in either arranging, organising and supporting and communicating a training initiative for learners to meet the Standard, and/or assisting with the direct delivery of training and supporting learners in a face to face environment.
Carbon Literacy: “An awareness of the carbon dioxide costs and impacts of everyday activities, and the ability and motivation to reduce emissions, on an individual, community and organisational basis.”

Find out more about the Carbon Literacy Project here: https://carbonliteracy.com/ (please note this is a national organisation)

For any specific Keele related questions please contact sustainability@keele.ac.uk
- ProfessionsAdministration, IT, Marketing
- EducationSchools, Literacy
- Culture & SportEvents
- EnvironmentalSustainability
- LocationOn Campus
- What are your reasons for volunteering?Build my confidence, Do something positive with my spare time, Gain work experience/ improve my CV, Help others, Learn or try new things, Meet new people, Use my skills
- Communication Skills: Verbal
- Communications Skills: Non- Verbal
- Research & Planning
- Interpersonal Skills
- Organisation
- Leadership
You need to be logged in and registered.
Online Volunteer Tutor

The Access Project

This opportunity is ongoing, with no end date.
We are looking for students, staff, and alumni to tutor a young person aged 14-18, online, one hour a week in term-time Sept-Dec 2024 to Summer 2025 to support them with their academic studies.

The Access Project supports students from under-resourced backgrounds to access top universities. We are looking for undergraduates, postgraduates, staff, and alumni who would be able to tutor a young person aged 14-18, online, one hour a week in term-time Autumn 2024- Summer 2025 to support them with their academic studies.

•Support a young person in a subject of your choice to achieve the GCSE grades they deserve and to fulfil their potential.

•Build transferable skills, experience and knowledge through ongoing training and development as part of the role.

•Students supported by The Access Project typically achieve a grade higher at GCSE and are twice more likely than their peers to progress to a top-third ranked university.

No prior teaching or tutoring experience necessary, we provide a full comprehensive training and induction to help you build the confidence to be the best volunteer you can be.

Interested? You’ll need to:

· Either be currently studying for an undergraduate degree or have an undergraduate degree/equivalent professional qualification.

· Either have an A Level subject or an undergraduate degree in a subject you wish to tutor at GCSE level.

· Be able to spare one hour a week in school term time over the next academic year to tutor (starting Sept/Oct 2024), plus 30 mins a week preparation time.

· Be prepared to undertake an enhanced DBS check (criminal records check) and provide two references (personal or professional).

How does it work?

1. Sign up at www.theaccessproject.org.uk/volunteer

2. Sign up to any of our 2.5 hour training sessions over the summer, there are various dates so you can find one that suits you: During this session you’ll learn everything you need to know for your weekly one1 hour tutoring sessions.

3. You’ll complete a DBS check (criminal records check) and an online safeguarding course.

4. We’ll match you with a student who is looking for support in your subject. In particular, we are seeing high demand from our students for support with sciences and maths. Volunteers who are able to support in either of these subjects would be particularly welcome. There are also many opportunities for volunteer tutors in other subjects including humanities and languages.

More information and sign up at: https://www.theaccessproject.org.uk/volunteer
- EducationSchools, Literacy, Numeracy
- CommunitiesYoung People & Children
- What are your reasons for volunteering?Build my confidence, Do something positive with my spare time, Gain work experience/ improve my CV, Give something back to the community, Help others, Learn or try new things, Use my skills
- Communication Skills: Verbal
- Research & Planning
- Interpersonal Skills
- Organisation
You need to be logged in and registered.

Showing 1 to 10 of 61 opportunities

Criminal Justice System	Men
Disabilities	Older People
Faith	Race & Ethnicity
Families	Women
LGBT+	Young People & Children

Crisis Support	Homeless / Housing
Emergency Services	Poverty
Foodbanks	Refugees

Build my confidence	Learn or try new things
Do something positive with my spare time	Meet new people
Gain work experience/ improve my CV	Not sure
Give something back to the community	Use my skills
Help others

Administration	Marketing
Health	Media
IT	Retail
Legal

Schools	Numeracy
Literacy

Libraries & Museums	Events
Sport	Art & Creativity

Conservation	Wildlife
Sustainability

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